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We directly ship within USA and Canada at this time. For all other countries we have partnered with a third party shipping company. If you are an international shopper (Outside USA and Canada), please visit the link here: International shipping
FREE SHIPPING
We offer FREE STANDARD SHIPPING on almost all Ganesh Mall products within continental USA. Any exceptions will be usually displayed on the product description page. For other products you will have an opportunity to review the final shipping cost before you checkout.
For orders to Alaska, Hawaii and US Protectorates, the shipping charges are calculated based on the weight and the final destination. Please note that shipping charges to US Protectorates are for estimate purposes only and may be modified prior to shipping with the customer's knowledge and consent.
Orders are shipped via UPS, FedEx, DHL or USPS or another carrier of our choice. Expedited shipping is available at an extra charge determined by the weight and the final destination of the product.
If your order was damaged in transit: Just let us know
All orders are carefully packaged. However if there is any damage to the package in transit, please email us at cs@ganeshmall.com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.
We ship to Canada
Yes, we offer standard shipping to Canada. Your shipping costs will be displayed during checkout. Unfortunately, Canadian orders do not qualify for free shipping. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.
Do you sell outside USA & Canada and how much do I pay for International Shipping?
We directly ship within USA and Canada at this time. For all other countries we have partnered with a third party shipping company. If you are an international shopper (Outside USA and Canada), please visit the link here: International shipping
Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.
Incase you were shipped the wrong item(s) - please notify us within 5 business days
Though rare, but if we made an error in your order, we will replace the product or refund the complete amount including all shipping charges. Please email us at cs@ganeshmall.com with your order number, name and the issue. We will assist you in returning the original shipment for a full refund, including shipping charges.
We cannot issue any refunds or exchanges for the return of certain items, including if the item that has a return post-mark dated after the 15 day return period or if the item is not in its original condition.
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To offer prompt shipping, all orders go in our processing queue automatically. Thus orders once placed may not be cancelled. If an order cancellation is requested after an order is processed, a 10% processing and restocking fee will be deducted.
Returns
We offer no-hassle returns. You may return all Ganesha Mall items within 15 days. Your return package must be post-marked within 15 days of the date you received your items.
Return Policy
We will credit you your total purchase price less the amount Ganesh Mall incurred for shipping the product(s) to you. Ganesh Mall does not cover your return shipping costs. The refunds are issued in 3-5 business days after receiving the package.
Note: Please make sure that your return is post-marked within 15 days of delivery. Any late returns will be subjected to 10% restocking fee. Additionally, returns later than 30 days will not be accepted. Service fees such gift wrap fee are non-refundable.
How to return the products
Enclose your packing slip and the merchandise in a package securely, then ship to the address below within 15 days of your purchase date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to:
Ganesh Mall
Merchandise Return Department
10-40 44th Drive
Long Island City, NY 11101
If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return.
If you need further assistance prior to returning your item(s), please call us at 1-800-986-1619 Monday-Friday, 9am - 9pm ES
Failed Delivery Attempts / Refused Delivery
Most orders are shipped via UPS and USPS. The shipping company will make up to 3 delivery attempts to deliver your order. If a package is returned to us due to failed delivery attempts or due to refused delivery, your order will be subject to our return policy as follows: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, we will issue a credit on the amount you paid less shipping and handling (both ways). This rule applies under both refused delivery and failed delivery attempts.
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