Frequently Asked Questions

Where are the products made?
Most of our products are made in India, Nepal and Indonesia. Additionally there are some products that are made in USA, China and other countries. You will find all the relevant information on the product detail page.

Why do some items ship out after 3-5 days or longer?
We try to ship out most product within 1-2 business days. Some products have a longer ship-out time as they are made to order. Additionally, some individual product sellers have a longer ship-out time.

I need to get some more info about a particular product. Can I talk to someone over the phone?
Our product descriptions tend to be fairly comprehensive. If you still need additional info you can email customer service at cs@ganeshmall.com, and we will respond to your query as soon as we can.

I want to receive updates from Ganesh Mall. Where can I sign-up?
You can find an email sign-up box on our website (top-right). Alternatively, you can email us at news@ganeshmall.com and request your subscription activation.

I do not want to receive Ganesh Mall updates anymore. Where can I unsubscribe?
If you do not wish to receive occasional email updates from Ganesh Mall, you can unsubscribe by clicking the unsubscribe link in any of the emails you have received from  us. Alternatively, you can email us at news@ganeshmall.com and request your subscription deactivation.

Are there any online forums managed by Ganesh Mall. I would like to post some photographs of Ganesh?
We encourage our customers and subscribers to join our facebook page. We really welcome and appreciate when our customers post the photographs of products that they purchased at ganeshmall.com in their homes.

I cant seem to find a product that I saw few months ago. Where can i get that?
As a wide range of our products are handmade overseas, they are available in limited quantity. If you like a particular product, we strongly recommend ordering it right away.

How much do I pay for shipping?
The products sold on Ganesh Mall are a combination of products sold by Amazon.com, its associates and Ganesh Mall. We offer FREE STANDARD SHIPPING on most Ganesh Mall products within continental USA. This will be usually displayed on the product description page. For other products you will have an opportunity to review the final shipping cost before you checkout.
For orders to  Alaska & Hawaii, the shipping charges are calculated based on weight and the final destination.
Orders are shipped via UPS, FedEx, DHL or USPS or another carrier of our choice.  Expedited shipping is available at an extra charge determined by the weight and the final destination of the product.

Do you ship to Canada?
Yes, we offer standard shipping to Canada. Your shipping costs will be displayed during checkout. Unfortunately, Canadian orders do not qualify for free shipping. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.

Do you sell outside USA & Canada and how much do I pay for International Shipping?
We are able to ship products to UK and certain European countries. International orders are contigent upon certain criteria since these are handled on order by order basis. If your order is over $100, we will make every effort to ship out the product to you. Email us at cs@ganeshmall.com with the product you are interested in. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.

What is your return policy?
First, please check if the product you ordered was from Ganesh Mall or a Ganesh Mall partner. This is usually listed on your packing slip, order confirmation email and in your online account. For all GANESH MALL products, You may return all items sold by Ganesh Mall within 15 days of receipt. We will credit you your total purchase price less the amount Ganesh Mall incurred for shipping the product(s) to you. Your return package must be post-marked within 15 days of the date you received your items.
Ganesh Mall does not cover your return shipping costs.

How do I return the products?
For all Ganesh Mall products, enclose your packing slip and the merchandise in a package then ship to the address below within 15 days of your purchase date. We cannot refund or exchange merchandise that is not received, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to:
Ganesh Mall
Merchandize Return Department
10-40 44th Drive
Long Island City, NY 11101

If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return. If you need further assistance prior to returning your item(s), please call us at 1-800-986-1619 Monday-Friday, 9am - 9pm EST.

I was shipped the wrong item(s). What should I do?
If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at cs@ganeshmall.com with your order number, name and address and details on the reason for your return. Alternative, you can call us at 1-800-986-1619. Refunds will be issued upon receipt and inspection of the returned products. If the item you requested is in stock, we will ship it to you immediately. We will assist you in returning the original shipment for a full refund, including shipping charges.

We cannot issue any refunds or exchanges for the return of certain items, including if the item that has a return post-mark dated after the 15 day return period or if the  item  is not in its original condition.

How long does it take to get my refund?
We process all returns/exchanges immediately upon receipt. Your credit card will be credited the appropriate amount and posted to your account once the return is processed. It may take 3-5 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are non refundable.